This role is responsible for managing the end-to-end workflow for healthcare compliance-related contracting and payments for arrangements between Amgen staff and members of the U.S. and global Healthcare Community. It involves leading contract review, drafting, and negotiation, ensuring accurate and timely payments, and collaborating with cross-functional teams to streamline operations. The position suits a professional with a solid understanding of contracting and SAP software, who can operate independently and engage with senior leadership.
Responsibilities
Lead in the review, drafting, and negotiation of contracts for members of the healthcare community
Be responsible for complex agreements, requiring extensive knowledge of healthcare regulations, external healthcare engagements at a large biotechnology organization, business requirements, and legal compliance
Operate independently, requiring minimal supervision, engaging business partners where appropriate
Oversee timeline management and escalations as appropriate
Engage with senior leadership
Participate in strategy sessions on the execution of work between OUS and US
Engage with functional leads in OUS and US as necessary, including Responsible Amgen Employees, HCC, Finance, Procurement, and country partners to keep requests moving, along with external partners, including professionals and organizations
Effectively explain contract terms and positions to internal stakeholders
Own external administrative communications, including process guidance, missing information follow-up, contract execution, invoicing, and payment status
Effectively communicate business risks to internal stakeholders and escalate as appropriate
Manage sponsorship, membership, and donation workflow, including supplier onboarding coordination, C3/TPS progression, budget-owner follow-up, payment tracking, and closeout
Ensure submissions are complete, timely, and routed correctly
Coordinate tangible-benefit execution, including deadlines, registrations, asset collection, proof of benefit, TPS closeout, and reporting
Collaborate with legal, sourcing, accounts payable, and other relevant teams to streamline financial processes and resolve any issues or discrepancies
Ensure effective communication and foster positive working relationships
Ensure compliance with internal controls, policies, and regulations
Develop and enforce policies and procedures related to contracting and payment operations
Maintain complete, compliant, and audit-ready documentation through submission, contracting, payment, and closeout
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Participate in audits and assist with compliance-related activities as required
Contribute to the development and implementation of strategic initiatives to optimize contracting and payment processes
Maintain key relationships by communicating and collaborating with cross-functional partners such as Law, Regulatory, Global Meeting Management, and other Worldwide Compliance and Business Ethics groups, and the International Healthcare Compliance group
Review proposed arrangements via Amgen’s healthcare compliance operations system of record (C3)
Support Amgen staff members with any related questions and/or concerns such as C3 system support
Draft contracts, contract amendments, and resolve any issues relating to contract negotiation or management to drive to contract execution
Interact with all levels of the organization internally, as well as stakeholders external to Amgen with the highest level of customer service
Build effective working relationships with RAEs, professional participants, advocacy organizations, and internal operational partners
Manage payment inquiries that are received from members of the healthcare community RAEs (Responsible Amgen Employee), Service Providers etc. Outcome may include further reviews, research, and/or triage
Requirements
Master’s OR Bachelor's degree and 8 - 12 years of biotech/pharma-related business operations/supplier management experience
Excellent computer and MS Office skills
Smartsheet experience
Excellent writing skills; detail-oriented
Communicates effectively within and outside department
Good understanding of standard operating procedures (SOPs) and healthcare regulations
Project Management experience
Proactive Mindset
Decision Making skills
Self-Starter
Ability to work independently
Ability to prioritize and meet deadlines
Flexibility amidst rapidly changing environment
Initiative and ability to ask questions
Experience with meeting planning and management
Experience with facilitating vendor contracts and contracts with members of the healthcare community
Working knowledge of patient-engagement workflows, sponsorship/donation processes, C3, Cvent, TPS, supplier onboarding, and payment requirements
Strong understanding of principles of customer service as it applies to internal customers and external partners
Vendor Management and oversight experience
Ability to process complex transactions from end to end, engaging business partners where appropriate
Identify and escalate business issues needing resolution, identify potential process improvements, and manage multiple assignments at one time
Exercises good judgment
Interact with business partners to ensure compliance processes and standards are understood and followed
Ability to prioritize competing interests and projects and manage a high volume of contract document requests
Maintaining oversight of contracts and payments team providing support to Amgen staff
Ability to apply established compliance processes, identify exceptions, and route matters to the appropriate HCC, Compliance, Legal, or country-level authority
Determines actions required to resolve problems or issues and coordinates with other departments as needed to ensure resolution in a timely manner
Time management and problem-solving skills
Preferred Qualifications:
Law or paralegal background
Strong external customer service background
Managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Strong data analytics skills with experience in analytics software (e.g., Spotfire, Tableau, Smartsheet), as well as experience with document management applications (e.g., Veeva), and portfolio planning tools and financial systems (e.g., Planisware, SAP, MS Projects)
Knowledge of advocacy functionality at a large biotechnology organization
Strong understanding of healthcare regulations, contract terms, and payment processes
Demonstrated leadership skills and ability to effectively manage projects and teams
Excellent communication, negotiation, and relationship-building skills
Proficiency in contract management software and financial systems
About the Company
Amgen’s Research and Development (R&D) Business Operations organization addresses complex business challenges with outstanding people, tools, and processes, delivering on key initiatives and capabilities to support R&D.
