Healthcare Client Manager

About This Role

Managing relationships with healthcare facilities and ensuring their staffing needs are met is the core of this Client Manager role. The position suits a motivated professional who thrives in a fast-paced environment, enjoys working with clients, and is passionate about healthcare staffing. You will serve as the primary point of contact for assigned facilities, managing the client relationship from the initial staffing request through the clinician’s assignment.

Responsibilities

• Manage and maintain strong, professional relationships with assigned healthcare facilities
• Respond quickly and effectively to client staffing needs
• Communicate regularly with facilities to understand current and upcoming staffing needs
• Follow up on clinician submissions, interviews, offers, starts, and assignment updates
• Conduct regular check-ins with clients and clinicians to ensure expectations are being met
• Identify, address, and resolve concerns involving clinicians and client facilities
• Work closely with recruiters to identify and submit qualified candidates
• Coordinate assignment agreements and support the placement process
• Assist with onboarding and compliance coordination
• Maintain accurate and timely documentation of client communications, staffing needs, submissions, and assignments
• Help identify opportunities to grow existing client accounts and develop long-term partnerships

Requirements

• Previous experience in client account management, healthcare staffing, recruiting, or a related field preferred
• Strong communication and relationship building skills
• Excellent follow up and organizational skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong problem-solving skills with a focus on client satisfaction
• Comfortable working independently in a remote environment
• Proficiency with Microsoft Office and/or staffing management software
• Professional, positive, and team-oriented attitude

About the Company

Wild Horse Staffing specializes in connecting healthcare facilities with qualified clinicians, focusing on building strong relationships as the foundation of great staffing.