Healthcare Associate UK Healthcare Account

About This Role

This role involves providing healthcare support for a UK-based account, primarily handling customer calls, concerns, queries, and complaints. It suits an individual with healthcare experience who can maintain confidentiality and adapt to a fixed night shift schedule.

Responsibilities

• Take calls according to policies, procedures, and standards with defined quality
• Handle customer's concerns, queries, and complaints
• Stay updated with company policies and procedures
• Keep company information secured and confidential

Requirements

• SHS graduate or undergraduate completed 2nd year in college
• College graduate of any 4-year course
• 6 months of healthcare experience
• Preferably with healthcare BPO experience
• English communication skills
• Basic computer knowledge and operation
• Ability to analyze and solve customer's concerns
• Ability to maintain the highest level of confidentiality interpersonal skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule

Nice to have:

• Healthcare background

Benefits

• Amazing incentives and rewards
• HMO and Insurance as early as day one of employment
• State of the art facilities (Gym, Karaoke, Pantry, etc.)
• 20% Night differential pay
• Career growth opportunities
• Accessible work location
• Fun environment

Important Details

• Schedule: Fixed night shift, with 20% night differential pay