Healthcare Administrator

About This Role

This role supports the day-to-day operations of a growing private cardiology practice in the UK. The Healthcare Administrator serves as the primary point of contact for patients, coordinates with healthcare providers, manages correspondence, and follows up on referrals and clinical documentation. It suits a highly organised, compassionate, and proactive individual with experience in healthcare administration.

Responsibilities

• Serve as the first point of contact for new or existing patients, providing professional, compassionate, and timely support via telephone and email
• Answer and manage incoming patient calls, addressing enquiries or escalating matters where appropriate
• Prepare, format, and send patient correspondence, medical letters, reports, and other administrative documentation
• Liaise with private hospitals, GP practices, consultants, and other healthcare providers to obtain updates on referrals, investigations, appointments, and clinical reports
• Proactively chase outstanding investigations, diagnostic results, and patient-related documentation to ensure timely follow-up
• Maintain accurate and up-to-date patient records using the practice's proprietary systems and other administrative platforms
• Handle confidential patient information in accordance with UK GDPR and the practice's data protection policies
• Coordinate with the Practice Manager, Physician Associate/Assistant, and wider clinical team to support the delivery of high-quality patient care
• Assist with appointment coordination and administrative follow-up as required
• Ensure all patient communications are handled with empathy, professionalism, and discretion, particularly when supporting individuals with heart health conditions
• Monitor shared inboxes and respond to patient and healthcare provider enquiries in a timely manner
• Maintain a high standard of accuracy, organisation, and attention to detail while managing multiple priorities in a fast-paced remote environment
• Carry out other administrative duties as assigned to support the smooth operation of the practice

Requirements

• At least 3 years of experience supporting UK-based clients or working within a UK business environment
• Excellent spoken and written English with a professional and confident telephone manner
• Strong customer service skills with the ability to communicate compassionately with patients experiencing heart health conditions
• Previous experience supporting a UK healthcare provider, private medical practice, hospital, or specialist clinic
• Familiarity with NHS and private healthcare pathways
• Understanding of UK GDPR and patient confidentiality requirements (training will be provided)
• Experience using electronic medical records (EMR/EHR) or practice management systems