Healthcare Administrator

About This Role

This administrative role involves a variety of duties, supporting busy eye clinics by managing patient appointments, communications, and enquiries. It suits someone who thrives in a fast-paced environment and enjoys interacting with people, providing empathetic and friendly support to patients who may be anxious about eye surgery.

Responsibilities

• Book patients into appointments
• Make and answer phone calls
• Send and reply to emails
• Manage post and send letters
• Deal with enquiries

Requirements

• Full UK driving license and access to a vehicle
• Previous experience in a customer or patient facing role is advantageous
• Experience in a busy administrative role is advantageous
• Competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems (e.g., patient record systems)
• Good phone manner
• Excellent grasp of the English language both verbally and in written format
• Good team player, happy to jump in and support others when required

Benefits

• 25 days annual leave plus bank holidays and an extra day of birthday leave
• Company pension scheme
• Discretionary bonus scheme, paid on a quarterly basis
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme
• Cycle-to-work scheme
• Death in service cover of 3 x salary
• Monthly all-stop days, with team building and educational sessions included
• Environment where learning and development is supported through a range of various learning tools, courses and virtual webinars
• Working with a friendly multi-disciplinary team passionate about improving the lives of patients
• Company-funded staff events
• Fully stocked on-site pantries filled with delicious food and drinks
• Bright, spacious and modern working environment, built to the highest standards
• Discounted gym membership

Important Details

• Schedule: 40 hours over 5 days per week including weekends, on a rota basis
• Other conditions: All staff are subject to a DBS check

About the Company

Newmedica is a leading provider of NHS ophthalmology services in England, offering outpatient appointments, diagnostic testing, and eye surgery. They aim to change lives through better sight and eye health, caring for thousands of NHS and private patients annually in specialist eye clinics across the country. Newmedica has been certified as a Great Place to Work for the third year running and listed among the UK’s top 50 Best Workplaces™ for 2025. In Suffolk, they are a Disability Confident [Level 1] Employer and have received the EADT Customer Excellence Award™ for 2026 and the Good Health at Work Silver Award.