About This Role
This administrative role involves providing professional reception and user support for a healthcare organization. The position suits an organized, versatile, and empathetic individual with strong communication skills and a user-oriented approach, capable of managing various administrative tasks in a dynamic environment.
Responsibilities
- Attend to and guide users, both in person and by phone, offering a friendly, agile, and professional service
- Manage received inquiries and provide necessary information, escalating cases to the appropriate area when required
- Receive, review, register, and archive documentation, ensuring its correct management and traceability
- Check received documentation and verify that it meets established administrative requirements
- Manage and update administrative records, databases, and files
- Monitor pending requests and documentation, and manage any administrative incidents that may arise
- Provide administrative support to various internal teams and areas
- Use office tools and internal management systems to ensure the correct development of administrative processes
Requirements
- Higher vocational training in Administration and Finance, training in Labor Relations, or similar qualification
- Previous experience in administrative tasks and customer service
- Good communication skills and user orientation
- Ability to organize, plan, and pay attention to detail
- Proactive, empathetic, and versatile profile, with ease of working in a team
- Regular use of office tools
Nice to have:
- Experience in reception, customer service, or user service in healthcare environments
- Experience in document management, file review, and request tracking
- Previous experience in agencies, consultancies, or administrative departments with a high volume of documentation
Benefits
- Temporary contract with the possibility of becoming permanent
Important Details
- Schedule: Monday to Friday
- Employment type: full-time