Healthcare Administrator

About This Role

This role is a great opportunity for someone with 1-2 years of administrative experience looking to start or continue a career in healthcare. The Healthcare Administrator is responsible for all aspects of patient scheduling and provides superior customer service to patients, family members, physicians, and staff. They play a critical role in facilitating all aspects of patient care across disease centers.

Responsibilities

• Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients, under the direction of the clinical practice support management team
• Obtains detailed clinical information by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be required to perform other duties as required by the clinical practice support team
• May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed
• Prepares open and close provider schedules and handles daily schedule changes
• Performs past-pending reconciliations
• Enters data into patient care related databases

Requirements

• Bachelor’s Degree or 1 year in Clinical Admin Support Associate role required
• Experience working in a medical or customer service setting preferred

Important Details

• Schedule: Must be able to commute on-site 4 days a week

Application Process

• Full Job Description will be shared prior to an interview with the client