Healthcare Administrator

About This Role

The Healthcare Administrator provides essential support for the delivery of assessment, diagnosis and treatment services for individuals with neurodevelopmental conditions. This role involves comprehensive administrative support across the patient journey, from initial referral through assessment, medication titration and discharge. You will coordinate appointments, manage waiting lists, support medication pathways, maintain patient records, and act as a key point of contact for patients, clinicians, and other healthcare professionals.

Responsibilities

• Respond to patient, GP, and professional queries via telephone and email in a professional and timely manner
• Maintain accurate and up-to-date records of enquiries, actions, and outcomes
• Process referrals, maintain waiting lists, and support the organisation of referrals for discussion at relevant clinical meetings
• Arrange appointment bookings for assessments and reviews, liaising with clinicians regarding availability and clinic schedules
• Ensure clinicians are informed of appointment changes, cancellations, and updates
• Record risk-related information as directed by the clinical team
• Prepare, collate, and proofread reports produced by healthcare professionals
• Support the preparation of Autism and ADHD diagnostic assessment reports, including questionnaire scoring (training provided)
• Take accurate minutes during meetings as required
• Support the management team with ad hoc administrative tasks and projects
• Provide on-call weekend administrative cover on a rotational basis, approximately once every five weeks
• Adapt to changing service demands and provide support across administrative functions as required
• Triage and manage medication and titration inboxes, ensuring all correspondence is reviewed and actioned appropriately
• Liaise with prescribers, clinicians, and members of the multidisciplinary team to support safe and effective patient care
• Manage and maintain medication waiting lists, ensuring records remain accurate, complete, and up to date
• Book and coordinate initial, follow-up, and final titration appointments
• Document appointment outcomes and maintain records of required actions and follow-up
• Respond to patient queries relating to medication appointments, cancellations, non-attendance (DNA), and appointment changes
• Escalate medication-related queries to duty prescribers, senior prescribers, or other relevant team members when required
• Send, monitor, and follow up pre-titration forms and supporting documentation
• Check that required physical observations, including blood pressure, pulse, and weight measurements, have been received before medication appointments