About This Role
This administrative role oversees the daily operations of the Slidell office for a Personal Care Assistance (PCA) company, ensuring compliance with health regulations, managing staff, and maintaining high standards of care. The Administrator's leadership will foster a compassionate environment for clients with diverse needs, including dementia, Alzheimer's, and developmental disabilities, to receive personalized, respectful support. This position offers an exciting opportunity to make a meaningful difference in the lives of individuals.
Responsibilities
- Always be available in person or by telecommunication to assure smooth and continuous service delivery
- Designate in writing a person, who meets the requirements, to assume authority and control when not available
- Recruit qualified staff per client POC and ISP requirements
- Assure that services are delivered according to the CPOC and ISP
- Supervise office staff and Direct Support Workers
- Ensure all staff receive the required training upon hire and annually, including medication administration protocols and health regulation policies as required
- Communicate with HR on all staffing needs, disciplinary actions, terminations and client discharges
- Ensure ongoing, accurate and effective budgeting system, and timely billing
- Ensure implementation of Loving Hearts Quality Enhancement Process
- Coordinate all communication with program offices or state offices
- May lead internal investigations or report to human resources to provide instruction on investigations
- Coordinate all admissions and discharges
- Provide on-call duties
- Review timesheets and progress notes weekly for accuracy
- Abide by and enforce all agency Policies and Procedures
- Oversee medication administration processes in compliance with healthcare regulations and safety protocols
- Maintain accurate documentation using Microsoft Office tools for resident records, care plans, incident reports, and regulatory compliance reports
- Coordinate with healthcare professionals, social workers, and disability services to optimize resident well-being and community integration
- Ensure facility compliance with long-term care regulations and manage licensing requirements effectively
Requirements
- Team-building skills with strong leadership qualities
- Deliver best in class client support with the highest level of respect
- Communicate effectively with the CEO, direct reports, clients, vendors, families, office staff, the community, regulatory agencies and other providers of services
- Multitask and work at a fast pace while demonstrating good judgment and time management skills