About the role
Description About the role
At TELUS Digital, we’re proud to partner with a leading provider of health benefit solutions, simplifying access to care for small businesses and their employees worldwide. As a Health Provider, you’ll be the voice of this innovative network, assisting customers with their health plan inquiries via phone. If you’re passionate about healthcare and helping people navigate their benefits.
Key Responsibilities
- Provide expert guidance on health plan inquiries and benefits via phone.
- Assist clients with benefits enrollment, claims processing, and provider selection.
- Explain complex healthcare terminology and procedures in clear, understandable terms.
- Collaborate with team members to resolve escalated healthcare cases effectively.
- Maintain up-to-date knowledge of healthcare policies and insurance regulations.
- Document and analyze call trends to improve customer satisfaction and plan utilization.
- Ensure compliance with healthcare privacy regulations (e.g., HIPAA).
- Offer empathetic support while maintaining professional boundaries.
- Contribute to the development of healthcare support resources and FAQs.
- Manage high-priority inquiries during peak call volumes efficiently.
Requirements
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Experience: 1+ years of experience preferred in healthcare customer service or related field.
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Schedule flexibility (evenings, weekends and holidays).
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Work Modality: Must be able to work on-site.
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Education: Minimum High School Diploma or equivalent certification required.
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Language: English B2 Spoken & Written (CEFR).
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Legal Documentation:
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NIT
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DPI
Join our team and develop your expertise in healthcare support while providing compassionate and exceptional service to our clients!
If you have any questions or comments about this open position, write to:
[email protected]
About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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