Health Navigator

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Health Navigator working at our 51st Ave location.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

Position Summary: The Health Navigator will work within our Federally Qualified Health Centers (FQHCs) to support patients in accessing and navigating healthcare services with a focus on the Medication to Address Opioid Use Disorders (MOUD) program and closing essential gaps in care. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with Serious Mental Illness, uninsured, underinsured, and vulnerable community members. The Health Navigator collaborates with healthcare providers, case managers, and external community resources to promote patient-centered care and facilitate access to essential health services. The Health Navigator will provide BHT level behavioral health and skills interventions to facilitate overall wellness and health to patients served. This position reports to the Health Center Director or Clinical Site Manager.

Duties May Include

• Patient Education, Advocacy & Outreach

  • Serve as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.
  • Support patients in understanding and adhering to care plans, using lived experience where applicable.
  • Provide health education and promote health literacy through one-on-one and group sessions.
  • Disseminate health materials related to primary care, substance use, behavioral health, and wellness.

• Care Coordination & Navigation

  • Assist patients with appointment scheduling, referrals, and follow-up care across primary care, behavioral health, dental, and specialty services.
  • Accompany patients to appointments as needed and ensure appropriate follow-up care.
  • Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans.
  • Provide ongoing support to patients engaged in care management, helping them set and reach health-related goals.
  • Follow up on missed appointments and reengage patients into care appropriately.

• Community Resource Connection

  • Connect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.
  • Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.
  • Develop and maintain community-based collaborations to benefit patient care and coordination.
  • Participate in outreach efforts at community events, and educational activities, including provider health fairs.

• Communication & Follow-Up

  • Follow up on patient phone calls and coordinate timely, team-based responses.
  • Ensure patients are informed, supported, and empowered throughout their care journey.

Benefits & Wellness We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families.
• Multiple dental plan options, including orthodontic coverage.
• Vision insurance.
• Group life and disability insurance.
• Pet insurance.
• 401(k) plan with company match.
• Interest-free medical line of credit.
• Financial education, planning, and support resources.
• Monetary company contribution toward eligible benefits.
• Bilingual pay differential.
• Generous Paid Time Off (PTO) – 3 weeks off in the first year.
• Paid Sick Time.
• 10 paid holidays annually.
• Comprehensive wellness program featuring wellness challenges, activities, and prizes.
• Employee Assistance Program (EAP) available to employees and their family members.
• Trip Reduction Program.
• Ongoing professional growth and career development opportunities, including:
  • Scholarships.
  • Clinical supervision.
  • Continuing Education Units (CEUs).
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU).
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships.
  • Car rentals.
  • Flights, hotels, movie tickets, and more.