About the role
About the Organization:
The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program. EOHHS seeks to promote the health, resilience, and independence of nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS, please visit the official website.
About the Role
For Health Insurance Exchange (HIX) and Quality and Assurance (UQA) Teams
Role: HIX/UQA Testing Support Intern
The EHS-IT team supporting the MassHealth (MH) within the Executive Office of Health and Human Services (EHS) is seeking a Health Insurance Exchange (HIX)/Quality Assurance (UQA) Testing Support Intern. The person hired for this position will provide structured support to the Health Insurance Exchange (HIX) UQA team by assisting with test preparation, execution, documentation, and coordination activities, while giving the intern hands-on experience with state systems, QA processes, Agile project workflows, and basic automation flows.
The primary work location for this role will be at 100 Hancock St, Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 8:00 AM to 4:00 PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
Key Responsibilities:
- Assist with test case development, including reviewing requirements, drafting basic test scenarios, and updating existing scripts.
- Support test execution by running supervised functional, regression, and verification tests across designated systems.
- Perform test data setup and environment checks to ensure readiness prior to test cycles.
- Track defects and follow ups, coordinating with BAs, Developers, and UQA team members to confirm status and retest fixes.
Preferred Skills & Qualifications:
- Strong attention to detail for reviewing documentation, validating data, and confirming system outputs.
- Clear written and verbal communication skills for notes, summaries, and cross-team coordination.
- Ability to follow structured processes and work within established MMIS workflows.
- Proficiency with Microsoft Office/365 tools, especially Excel, Word, Teams, and SharePoint. Basic understanding of information systems, business processes, or public administration from coursework.
- Analytical thinking to identify discrepancies, interpret requirements, and support operational reviews.
Special Requirements:
- Undergraduate or graduate student
- Education status will be verified in accordance with the Human Resources Division's Hiring Guidelines.
- Proof of Education provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
Additional Information:
- Internship Timeframe: June - August 2026
- Hours: 8:00 AM to 4:00 PM
- Primary work location: 100 Hancock St, Quincy, Massachusetts 02171
- Work Schedule: Monday thru Friday, 8:00 AM to 4:00 PM EST
- Benefits are unavailable with the exception of sick leave accruals.
- All interns will be paid on a biweekly basis and must have direct deposit.
Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit the official website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at EOHHS Candidate ADA Requests.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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