Health Information/Quality Improvement Technician

About This Role

This technician role is responsible for reviewing, entering, and updating data within the electronic health record system, ensuring timely and accurate client documentation. The position involves assisting with client registration and health information functions.

Responsibilities

• Meet with clients as assigned to collect and data enter client registration information, and conduct client orientation
• Assist with daily health information activities including data entry and scanning documents in the EHR
• Review recovery plans, assessments, and other clinical documents for completeness, accuracy, and validity; update data in the EHR as necessary
• Process requests for client information; releasing information in accordance with federal and state laws as well as Center policies, standards, and procedures
• Respond to client inquiries and follow rules and regulations related to client confidentiality, privacy and security of records/protected health information (PHI)
• Maintain confidentiality of all Center and client information at all times
• Assist in completing quality assurance and compliance activities (i.e. record audits, utilization review)
• Complete data management projects/reports as assigned
• Assists the Director of Health Information/QI/Compliance in troubleshooting inconsistencies, trends or risks
• Maintain courteous, professional and effective working relationships with both internal and external customers, stakeholders and designated collaborating organizations (DCO’s) to facilitate meeting the department’s goals and objectives
• Answer telephone and questions promptly, professionally, courteously, and accurately
• Create/support an environment where the integrity and quality of the medical record/electronic health record is preserved
• Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics

Requirements

• High School Diploma or at least 2 years of experience in a medical office or behavioral health setting with electronic medical records
• Associate degree in health information technology or human services field (preferred) or equivalent combination of related education and experience
• Excellent attention to detail and data entry skills
• Proficient in Microsoft Office Suite (e.g. Word, Excel, Access, PowerPoint)
• Ability to handle multiple duties, prioritize assignments, and meet deadlines

Benefits

• 3 weeks’ vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays