About This Role
This Health Information Technician role supports medical staff and customers of the HIM Operations Department with daily operational activities, including preparing records and releasing information for patient care requests. The position monitors electronic health record (EHR) completion, assists and trains providers on record completion standards, and maintains system applications related to Health Information Management that support the EHR.
Responsibilities
- Assure quality and completion of tasks within assigned application, including application dictionaries, definition of application profiles and parameters, test plans, Go-live plan and support, and post-live operations and requirements
- Assure that workflow patterns and medical record requirements are completed within the EHR application system
- Monitor transcription interface and uploads, and process transcribed reports within designated time frames
- Identify transcription interface problems and initiate communications with transcription vendor and EHR application system
- Train physicians and other providers on dictation system and EHR provider applications related to the electronic medical record
- Operate transcription software application to monitor workflow and transcription completion activities to complete work assignments, utilizing all functions available
- Monitor medical record completion and trends data by medical staff providers
- Work closely with physicians and clinic staffs to increase efficiency of medical documentation completion process
- Monitor HIPAA audits pertaining to EHR as directed by the Health Information Management Director/Privacy Officer
- Answer department phone and follow up on requests from customers
- Perform maintenance of the Master Patient Index
- Process proxy requests for the SPH patient portal ensuring proper authorization is obtained and valid
- Assist patients with health record portal enrollment and support for other portal routines
- Process release of information for “walk in” requests
- Process release of information requests for urgent needs
- Work as a partner with all team members, demonstrating willingness to do whatever needs to be done to meet the needs of the customer
- Improve own and/or department performance by practicing quality improvement principles in daily work, focusing on process and system improvements and increasing customer satisfaction
- Maintain confidentiality of all patient and facility information at all times, both while on and off duty
- Attend mandatory hospital and department meetings
Requirements
- High school diploma or equivalent
- 1-2 years’ experience in health information management or in a healthcare office setting