This role is for a Health Information Technician who will analyze medical record data and maintain electronic medical records by verifying their completeness, accuracy, and entry into the computerized system. The position supports the Health Information Manager in developing detailed workflow procedures and contributes to serving individuals with complex wellness needs.
Responsibilities
Organize medical record documentation for electronic sorting, scanning, and indexing
Analyze processes and write workflows
Accurately select the proper type of client episodes for medical record documentation when scanning records into charts
Forward specific medical record documentation to outside providers via the electronic ROI process
Perform cut and paste functions in Windows applications for electronic filing
Meet medical record department standards for electronic scanning, indexing, and filing
Provide management staff daily statistics on documents electronically filed
Analyze, format, print, and mail records to clients and providers for all CLR programs
Problem solve and merge to correct duplicate medical records and ensure chart documentation is in the correct place
Maintain confidentiality and security of medical records and scanning equipment in compliance with HIPAA standards
Fax medical record documentation in accordance with HIPAA, ensuring confidentiality
Provide customer service to clients, providers, and other customers for release of information by answering incoming calls and emails from outside entities, including current and former clients
Process and respond to all HIM emails in a timely manner
Assist the HIM Manager in researching current state and federal laws to ensure the facility's HIM/HIPAA policies are up to date and accurate
Coordinate with other CLR programs as needed to create/troubleshoot paperwork workflows to increase staff productivity
Provide additional training to CLR employees as needed regarding HIPAA Privacy and HIM functions
Collect and securely transport medical records from both residential facilities for weekly QA, processing, scanning, and importing
Maintain the collection and destruction of confidential bin contents with a partnered shredding business
Monitor the quality of documents to ensure they are the correct form, contain the correct identifiers, and are filed in the appropriate chart
Process incoming faxes for HIM, Outpatient Programs, and other programs at CLR
Process the release of Treatment Plan Reviews from the children's inpatient facility every 90 days to their respective MCO's
Prepare the release of Discharge Summary from the Children's Inpatient Facility upon documentation finalization to the applicable entities
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Tailored applications submitted
Manage the uploading and processing of consents via the HCA’s Electronic Consent Management system for the entire agency
Assist in creating consents for the agency
Respond to and problem-solve CLR Resource HUB tickets that apply to HIM functions
Manage, troubleshoot, and train CLR employees in ShareFile
Send out applicable records to CHC for participating clients to facilitate the integrated health requirements as part of the CCBHC agreement
Assist the nursing team with sending over necessary documents for prior authorizations in a timely manner
Prepare and release necessary documents for program audits, chart reviews, judicial subpoenas, and judicial court orders as applicable by state and federal laws
Process any incoming documents through IntakeQ
Use Microsoft products, Adobe Pro, Kno2, and other software programs to perform daily job functions
Contribute to the success of the organization, keeping current on new developments within Comprehensive Life Resources and performing other duties as needed or assigned
Requirements
Consistent professional and quality service to external and internal employees/clients
Flexibility, adaptability, patience, and timely response to all requests
Ability to diffuse problematic service requests
Embrace diversity and treat others with respect without prejudice and bias
Tact and diplomacy when resolving conflicts directly with individuals involved
Plan assignments to achieve objectives while paying close attention to detail, accuracy, and completeness
Frame problems before trying to solve them, identify all facets of problems, and test proposed solutions against likely effects before moving forward
Effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs
Use "recovery" language (e.g., respectful, hopeful, person-centered, non-judgmental)
Pursue excellence and creativity and promote change
Take responsibility for service and quality
Show respect for people and the organization in every transaction
Knowledge to identify errors and notify management through the appropriate procedure
Working knowledge of release of information laws and HIPAA guidelines
Excellent customer service skills
Proficiency to multi-task to ensure internal and external customer service
Ability to research problems and handle difficult situations
Capability to operate scanning, multifunction printers, and computer equipment
Adeptness to identify and categorize complex client charts
Ability to research and print documents from the electronic health record
Experience in communicating efficiently with co-workers, clients, and customers
Benefits
Medical, Dental, and Vision with 100% paid premiums for employees
11 paid holidays
403(b) retirement plan
Life Insurance
Long term Disability
Employee Assistance Program (up to 6 consultations per year)
Mileage reimbursement
Tuition Assistance
Paid Sick leave and Vacation
Bereavement Leave
Student Loan Repayment
Continuing Education Assistance
Important Details
Schedule: Monday - Friday 8am to 4:30pm
About the Company
Comprehensive Life Resources is looking for a qualified Health Information Technician to join their growing team in downtown Tacoma.
