Health Information Technician

About This Role

The Health Information Technician provides clerical and administrative support for maintaining client records, ensuring patient privacy, and complying with HIPAA statutes. This role involves working with confidential health information, providing excellent customer service, and contributing to a positive image of the department and Agency.

Responsibilities

• Provide excellent customer service by being attentive and respectful, ensuring understanding of customer requests, following through as promised, and being proactive in identifying client concerns or problems
• Sort and file all medical record documentation in client files, maintain records, and retrieve client records for all departments and satellite locations
• Assemble necessary documents in chronological order for the record
• Research client names or other identifying data on the computer to determine pertinent information, pull records for clinic operations, route records as requested, and document record removal
• Respond to requests from staff for record information and document the release of information
• Respond to in-person, telephone, and written records requests
• Process subpoenas, court orders, and client requests for records
• Verify status of release forms prior to releasing records and follow proper procedures for the release of information
• Identify the appropriate documents for the scanning process
• Look up identifying information in database records for generation of identification sheets
• Input indexing information into software application and print and file indexing sheets into paper records
• Perform quality assurance checks on scanned documents to assure that no pages are missing or improperly scanned and by verifying content located in the electronic record
• Maintain a daily productivity log of scanning and indexing activities
• Travel to satellite offices and audit medical records for quality of content and completeness
• Train satellite support staff on records policies and procedures and monitor compliance accordingly
• Prepare reports related to the work
• Perform self-quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing
• Promote quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance
• Maintain current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan
• Comply with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements
• Participate in compliance activities under the direction of the Department Manager and Corporate Compliance Officer
• Perform miscellaneous job-related duties as assigned

Requirements

• High school diploma or General Education Diploma/GED
• Knowledge of practices and methods of records retention in the medical field
• Knowledge of rules and regulations regarding the legal release of confidential records and the ability to demonstrate compliance
• Knowledge of modern clerical office procedures and practices
• General computer operating skills including word processing, spreadsheet, email and database applications
• Ability to multitask while maintaining attention to detail of each task
• Ability to process or understand technical manuals and learn new techniques quickly
• Ability to plan workflow and implement appropriate actions
• Ability to enter and retrieve information from a computer system and operate modern office machines
• Ability to establish and maintain effective working relationships with other employees, medical and clinical professionals, clients, and the general public
• Ability to communicate effectively both orally and in writing
• Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business
• Complete State of Florida mandatory background screening prior to start of employment
• Complete SMA required training during the first six months of employment and updated if required
• Mobility and ability to bend and reach during an 8-12 hour day
• Able to lift minimum 10 pounds
• Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs
• Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally
• Work endurance ability to work 8-12 hour shifts with a meal break, as possible

Nice to have:

• One year of experience in medical recordkeeping or file maintenance

Benefits

• Career growth and advancement potential
• Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Important Details

• Schedule: Routine 8-12 hour shifts; hours and days off may vary; extra hours may be required

About the Company

SMA Healthcare is an agency that provides client records maintenance and ensures patient privacy.