About This Role
The Health Information Technician provides clerical and administrative support for maintaining client records, ensuring patient privacy, and complying with HIPAA statutes. This role involves working with confidential health information, providing excellent customer service, and contributing to a positive image of the department and Agency.
Responsibilities
- Provide excellent customer service by being attentive and respectful, ensuring understanding of customer requests, following through as promised, and being proactive in identifying client concerns or problems
- Sort and file all medical record documentation in client files, maintain records, and retrieve client records for all departments and satellite locations
- Assemble necessary documents in chronological order for the record
- Research client names or other identifying data on the computer to determine pertinent information, pull records for clinic operations, route records as requested, and document record removal
- Respond to requests from staff for record information and document the release of information
- Respond to in-person, telephone, and written records requests
- Process subpoenas, court orders, and client requests for records
- Verify status of release forms prior to releasing records and follow proper procedures for the release of information
- Identify the appropriate documents for the scanning process
- Look up identifying information in database records for generation of identification sheets
- Input indexing information into software application and print and file indexing sheets into paper records
- Perform quality assurance checks on scanned documents to assure that no pages are missing or improperly scanned and by verifying content located in the electronic record
- Maintain a daily productivity log of scanning and indexing activities
- Travel to satellite offices and audit medical records for quality of content and completeness
- Train satellite support staff on records policies and procedures and monitor compliance accordingly
- Prepare reports related to the work
- Perform self-quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing
- Promote quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance
- Maintain current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan
- Comply with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements
- Participate in compliance activities under the direction of the Department Manager and Corporate Compliance Officer
