About This Role
This role supports medical records requests, ensuring accurate, timely, and compliant processing of confidential patient information. The specialist will primarily use the Epic Release of Information (ROI) module and must have a strong understanding of HIPAA privacy regulations. The position involves processing requests from various parties, including patients, healthcare providers, and legal offices.
Responsibilities
- Receive, review, prioritize, and process medical records requests from multiple sources, ensuring completion within established turnaround times
- Process requests for patient information from patients, physicians’ offices, law firms, attorneys, and other authorized requestors
- Utilize the Epic Release of Information (ROI) module to manage and process medical records requests
- Ensure all requests are handled in accordance with HIPAA regulations and applicable state and federal laws
- Verify request details and process documentation accurately while maintaining patient confidentiality
- Respond to customer inquiries regarding patient information and assist callers with submitting medical records requests
- Educate customers on confidentiality requirements, privacy regulations, and appropriate procedures for requesting medical records
- Utilize e-fax, Kofax, PDF applications, and other applicable systems to support records processing and document management
- Maintain a high level of data entry and processing accuracy, meeting the required 95% accuracy standard
- Identify and respond appropriately to internal and external customer needs using available resources
- Ensure requests are processed accurately, efficiently, and within required response timeframes
Requirements
- High School Diploma or GED
- At least 3 years of relevant experience in medical records, Release of Information, or a related healthcare administrative role
- Minimum 1 year of hands-on experience using the Epic Release of Information (ROI) module
- Experience processing medical records requests for patients, physician offices, law firms, attorneys, or other authorized parties
- Working knowledge of HIPAA regulations, patient confidentiality, and Release of Information procedures
- Experience with data entry and document processing, with a required accuracy rate of at least 95%
- Proficiency with e-fax and PDF applications
- Experience using Kofax or similar document management and processing tools
- Strong customer service, communication, organizational, and prioritization skills
Nice to have:
- RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) certification
