Health Information Services Technician

About This Role

This Health Information Services Technician role supports medical records management and Release of Information (ROI) operations. The position suits a detail-oriented candidate with experience processing medical records requests, using Epic's Release of Information module, and maintaining compliance with HIPAA privacy regulations.

Responsibilities

• Receive, review, and prioritize medical records requests from patients, physicians' offices, attorneys, law firms, and other authorized parties
• Process requests accurately and within established response time frames
• Ensure compliance with HIPAA and applicable state and federal regulations governing the release of confidential medical information
• Respond to customer inquiries and assist callers with medical records requests
• Educate customers on confidentiality requirements and privacy regulations
• Utilize Epic ROI, Kofax, e-fax, and PDF applications to process and manage medical records
• Maintain data entry accuracy of at least 95%
• Identify and respond to internal and external customer needs while providing professional customer service

Requirements

• High school diploma or GED required
• Minimum of 3 years of relevant experience processing medical records requests
• At least 1 year of experience using Epic's Release of Information (ROI) module
• Knowledge of HIPAA regulations and Release of Information procedures
• Experience with Kofax, PDF applications, and e-fax systems
• Strong data entry, organizational, and customer service skills
• Excellent attention to detail and ability to handle confidential information professionally

Nice to have:

• RHIT or RHIA certification

Important Details

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

About the Company

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.