Health Information Services Technician

About This Role

This on-site role involves processing medical record requests and ensuring compliance with privacy regulations. The ideal candidate will have experience with the Epic Release of Information (ROI) module and a background in medical records processing and HIPAA compliance.

Responsibilities

• Process medical records requests from patients, healthcare providers, physicians' offices, attorneys, and law firms
• Use the Epic Release of Information (ROI) module to review, process, and fulfill records requests
• Verify authorization and ensure the appropriate release of confidential patient information
• Maintain compliance with HIPAA regulations and applicable state and federal privacy laws
• Manage requests received through multiple channels, including electronic fax and other document processing systems
• Use Kofax and PDF applications to review, organize, and process medical records
• Respond to customer inquiries and provide assistance with records requests
• Maintain at least 95% accuracy in data entry and document processing
• Complete requests within established turnaround times

Requirements

• High School Diploma or GED required
• Minimum 3 years of relevant medical records, health information management, or Release of Information experience
• At least 1 year of hands-on experience with the Epic ROI (Release of Information) module
• Working knowledge of HIPAA, patient confidentiality, and medical records release procedures
• Experience with Kofax, PDF applications, and electronic fax (e-fax)
• Strong data entry, document processing, communication, and organizational skills

Nice to have:

• RHIT or RHIA certification

Important Details

• Schedule: Monday - Friday, 8:00 AM - 4:30 PM