Health Information Services Technician

About This Role

This role is for an experienced medical records specialist who will process patient information requests using the Epic Release of Information (ROI) module. The position involves ensuring HIPAA compliance and efficiently fulfilling requests from various sources.

Responsibilities

• Process medical records requests from patients, healthcare providers, physicians' offices, attorneys, and law firms
• Use the Epic Release of Information (ROI) module to review, process, and fulfill records requests
• Verify authorization and ensure the appropriate release of confidential patient information
• Maintain compliance with HIPAA regulations and applicable state and federal privacy laws
• Manage requests received through multiple channels, including electronic fax and other document processing systems
• Use Kofax and PDF applications to review, organize, and process medical records
• Respond to customer inquiries and provide assistance with records requests
• Maintain at least 95% accuracy in data entry and document processing
• Complete requests within established turnaround times

Requirements

• High School Diploma or GED
• Minimum 3 years of relevant medical records, health information management, or Release of Information experience
• At least 1 year of hands-on experience with the Epic ROI (Release of Information) module
• Working knowledge of HIPAA, patient confidentiality, and medical records release procedures
• Experience with Kofax, PDF applications, and electronic fax (e-fax)
• Strong data entry, document processing, communication, and organizational skills

Nice to have:

• RHIT or RHIA certification