Health Information Management Technician

About This Role

This role supports the accuracy, completeness, and confidentiality of medical records by managing documentation, processing record requests, and ensuring compliance with regulatory and organizational standards. The Health Information Management Technician also assists physicians and other healthcare professionals with dictation systems, tracks outstanding documentation, and supports the daily operations of the Health Information Management department. It suits a candidate dedicated to making communities healthier.

Responsibilities

• Ensure medical records are complete, accurate, and compliant with regulatory requirements, medical staff rules and regulations, and Joint Commission standards
• Review, identify, track, and resolve documentation deficiencies while coordinating with appropriate medical staff to ensure timely record completion
• Retrieve, scan, print, log, and process medical records and release-of-information requests in accordance with established procedures and confidentiality requirements
• Support physicians and APRNs with dictation systems, electronic signatures, and order entry while monitoring hold queues and following up on late or incomplete documentation
• Provide professional and responsive service to physicians, patients, families, and external organizations while safeguarding confidential health information
• Perform accurate data entry, record verification, and documentation tracking, including stillbirth data entry, to maintain reliable health information
• Identify and communicate outstanding records, equipment issues, and workflow concerns to HIM leadership to support efficient departmental operations
• Apply critical thinking, sound judgment, attention to detail, and independent decision-making while assisting with daily HIM functions and participating in on-call record retrieval and related duties

Requirements

• High school diploma or equivalent required
• Strong attention to detail and the ability to review, verify, track, and maintain accurate medical records and documentation
• Ability to learn and support electronic health record and dictation systems, including electronic signatures and documentation workflows
• Strong communication and customer service skills, with the ability to interact professionally with physicians, patients, families, and external organizations
• Excellent organizational and time-management skills, with the ability to prioritize requests, manage competing deadlines, and follow up on outstanding records
• Ability to exercise critical thinking, sound judgment, and initiative while working independently with minimal supervision
• Ability to work effectively in a fast-paced, sometimes stressful environment while maintaining confidentiality, collaborating with others, and adhering to regulatory requirements and organizational policies