This Health Information Management Technician position serves as a subject matter expert for the Electronic Health Record (EHR) system and all related clinical systems used by OMC. The role supports the effective use, configuration, maintenance, and optimization of these systems to deliver patient care and operational services. You will provide end-user training, develop training materials, implement system configurations, monitor documentation integrity, and produce reports.
Responsibilities
Support IT onboarding and offboarding activities, including account management, system access, equipment deployment and retrieval, and user orientation to IT resources, policies, and procedures
Provide first-level technical support for hardware, software, telecommunications, EHR systems, and other technology-related issues
Install, configure, maintain, troubleshoot, and upgrade computer equipment, software applications, network-connected devices, and communication systems
Support the implementation and maintenance of technology systems and projects, including researching solutions, coordinating with vendors, and assisting with planning and deployment activities
Assist the Sr. IT Manager with the operation, maintenance, and support of network, telecommunications, and data communication systems across all OMC locations
Perform routine system maintenance, software updates, backup verification, equipment inventory management, and documentation of technology assets and services
Maintain records of IT resources, user accounts, system access, and other technology-related documentation in accordance with organizational policies and procedures
Monitor compliance with IT policies, procedures, and security standards, and recommend improvements as needed
Stay current with emerging technologies, industry best practices, and organizational technology needs
Assist with IT inventory, asset management, and storage maintenance
Participate in special projects and initiatives as assigned by the Executive Officer and/or Sr. IT Manager
Serve as a member of the Emergency Response Team and support emergency preparedness, response, and recovery activities to help ensure continuity of operations during public health incidents, severe weather events, and other emergency situations
Assist the Sr. IT Manager with the implementation, maintenance, and support of network, telecommunications, internet connectivity, and related technology services across all OMC locations as needed
Requirements
Knowledge of EHR systems, healthcare technology, HIPAA regulations, and health information management practices
Knowledge of computer hardware, software applications, printers, scanners, and basic IT troubleshooting
Strong customer service, communication, and interpersonal skills with the ability to support users with varying levels of technical knowledge
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Ability to troubleshoot and resolve common hardware, software, and application issues
Ability to organize work, manage multiple priorities, and maintain attention to detail in a fast-paced healthcare environment
Ability to work independently and collaboratively while maintaining professionalism, confidentiality, and sound judgment
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Must be able to lift and carry IT equipment and supplies weighing up to 50 pounds with assistance when necessary
Must be able to sit for extended periods while working at a computer
Must be able to perform physical tasks associated with the position, including reaching, bending, stooping, and crawling
Must be able to work in confined spaces as needed to install, troubleshoot, or support technology equipment
Must be able to travel between work locations and transport equipment as required
Reliable transportation is required, with the ability to travel between OMC facilities as needed
Flexibility to work occasional evening and weekend hours is required
Must possess and maintain a valid driver's license
Nice to have:
Associate or bachelor's degree in Health Information Management, Health Informatics, Healthcare Administration, Computer Information System, or a related field
Prior experience working with Electronic Health Record (EHR) systems and other healthcare information systems
Previous experience in Health Information Management, medical records, medical scribing, healthcare documentation, or a related healthcare support role
Experience providing end-user support, training, or assistance with healthcare technology systems
Important Details
Team: Reports to the Sr. IT Manager
About the Company
OMC utilizes its full scope of services to deliver patient care and operational services.
