This Health Coach role at Twin Health involves inspiring behavior change and motivating members to adopt new behaviors to improve their health. You will provide guidance, support, education, and encouragement to empower members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. This is a data- and AI-driven coaching model where daily priorities, member outreach, and session focus are generated by the Twin platform from continuous data streams.
Responsibilities
Onboard, activate, and manage members as part of a seamless coaching experience
Conduct 15-minute and 30-minute virtual coaching sessions via video or phone to engage members in setting goals, managing their care, and staying motivated on their journey to self-efficacy
Motivate, coach, and provide exceptional service and support to members to achieve health goals as designated by the Twin app
Provide general education on healthy eating principles, meal planning basics, and lifestyle strategies
Use AI-powered tools and other resources as the primary basis for member support, metrics-driven insights, and coaching direction
Use AI-powered tools to support daily member rounding in addition to scheduled visits, and complete progress notes and chats within 24 business hours
Provide feedback on member metrics including weight, continuous glucose monitoring, sleep, movement, adherence to nutrition guidance, and app engagement, identifying opportunities for improvement
Strictly adhere to Standard Operating Procedures for member management, session structure, and escalations
Collaborate closely with coaching team colleagues, providers, registered nurses, and operations teams to drive a seamless member experience
Participate in ongoing pilot programs and support additional programs as needed, including new tools or workflow changes
Participate in collecting member testimonials to support partner success needs
Act as a team player, providing coverage for weekend and holiday on-call responsibilities (approximately 2
-4x per year) and unplanned PTO visit coverage
Maintain a high-volume, uncapped caseload that will fluctuate based on business needs
Maintain flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs
Complete additional duties as assigned
Maintain a HIPAA-compliant remote work environment and reliable internet connectivity sufficient to conduct uninterrupted video-based member visits
Thrive in a fast-paced, performance-driven environment with competing priorities
Demonstrate strong time management, staying within allotted session lengths rather than routinely extending visits
Consistently meet or exceed productivity and quality benchmarks, including session-time adherence
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Work autonomously within your day-to-day tasks while remaining fully aligned with team goals, SOPs, and operational standards
Adapt quickly to evolving tools, processes, and business needs
Communicate clearly and confidently across member and internal interactions
Collaborate effectively in a fast-paced environment
Deliver clear, concise communication
Balance efficiency with empathy in every interaction, including within time-boxed sessions
De-escalate and handle challenging conversations with professionalism
Communicate effectively across multiple channels (phone, video, chat, email)
Provide clear insights and updates to team members, leadership, and cross-functional partners
Thrive in a collaborative team environment
Be passionate about member success and skilled in the art of having difficult conversations
Be open to learning from constructive feedback, including feedback on adapting to new tools or process changes
Demonstrate a measurable track record of member satisfaction and understanding of NPS
Be passionate about Twin's purpose to transform lives by empowering people to reverse, prevent, and improve chronic metabolic diseases
Requirements
At least 2 years of experience in a metabolic health coaching role or dietitian setting
Demonstrated comfort and enthusiasm blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction
Proficient in navigating complex technology, including the remote member app, AI systems, and internal dashboards, with the ability to learn new tools quickly
Demonstrated experience managing a high-volume, uncapped caseload, or clear ability and willingness to do so
Comfortable operating within a fixed schedule, standardized SOPs, and a structured coaching model
Open mindset; flexible and adaptable to frequent process, tool, and schedule changes
Authorized to work for any employer in the U.S.
Nice to have:
Experience and comfort supporting cardiometabolic conditions (T2D, pre-diabetes, obesity)
Experience thriving in a high-growth, quickly changing environment (startup experience), including comfort with ambiguity and frequent change
Prior experience maintaining a high-volume, uncapped caseload
Experience and enthusiasm for delivering back-to-back coaching via video calls
Prior experience in a W-2, employee-model coaching or clinical role (rather than solely independent/1099 contractor work)
Strong computer skills (Google Workspace, Slack, EHR) and ability to work from a computer for extended periods
Benefits
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Important Details
Schedule: Monday - Friday, some evenings
Contract: W-2, employee-model role with a fixed schedule and team coverage obligations
About the Company
Twin Health empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. Twin has been recognized for innovation and culture, including Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights
Digital Health 150, and named one of Newsweek
Top Most Loved Workplace®. With more than $100 million raised in recent funding, Twin is scaling rapidly across the U.S. and globally, backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV.
Twin Health combines advanced medical science and technology with a clinical care team to help people take control of conditions like type 2 diabetes, prediabetes, and obesity.
