Health Coach

About This Role

This role is for a Health Coach who is passionate about improving health access and outcomes for Medicaid patients. It involves providing one-on-one coaching to help patients implement realistic, culturally appropriate lifestyle changes and addressing medical, social, and behavioral needs in collaboration with primary care providers.

Responsibilities

• Reach out to assigned patients via phone or in person
• Conduct one-on-one patient/coach sessions in patient homes, via phone, in their physician’s clinic or at a community setting
• Work with a supervising Nurse Practitioner on patient case reviews, continuously learning ways to improve patient engagement and coaching outcomes
• Support patients by teaching and motivating them to reach their health goals
• Assist patients with scheduling and attending their primary care visits
• Thoroughly document patient visits and interactions, as trained, in accordance with organizational and broader regulatory guidelines
• Leverage active listening skills to pinpoint barriers/challenges and offer support to patients in overcoming challenges
• Teach patients about their existing health benefits available through their health plan and the broader community and how to access those benefits
• Communicate health complications and risks to NP (Nurse Practitioner) for review and triage as necessary across the care team
• Connect eligible patients with community resources such as food banks, to support broader social needs in support of their overall health

Requirements

• 2+ years' experience in customer service, community organizations, teaching or a related field
• High School diploma or GED
• Residence, or prior long-time residence, in the Cleveland community
• Exceptional interpersonal and organizational skills
• Comfortable with technology including communication and documentation systems and tools
• Willingness to learn new skills and technologies
• Ability to adapt and demonstrate resilience in a fast-paced, changing environment
• Works well independently and in teams
• Respect unique needs and diverse backgrounds of members of the community
• Ability to travel within the community
• Valid driver’s license and car insurance, and access to reliable transportation for patient home visits and community outreach
• Ability to lift and carry materials and supplies
• Ability to stand, walk, and move for extended periods while conducting community visits or health education sessions
• Ability to adapt to varying environmental conditions (both outside while traveling the community and inside patients' homes)
• Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future