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Leading the Service Excellence function is the core of this role, accelerating transformation within Client Services and Operations through process simplification, automation, standardization, and business process reengineering. The role ensures initiatives are prioritized, governed, and delivered as measurable outcomes supporting objectives for straight-through processing, productivity, digital adoption, service quality, turnaround time, and operational controls.
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At Sun Life, the company is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives. It cultivates a High-Performance, Caring Culture that empowers its people to achieve outstanding results, embrace continuous growth, and create meaningful impact.
Headquarters
Jakarta
Open jobs
937
Website
sunlife.com