Head of Service Center

About This Role

Leading all repair activities for compression and other rotating equipment managed by the Service Center is the core of this role, from inspection to repair. The Head of Service Center collaborates closely with regional sales, service project management, supply chain, repair engineering, and quality teams. This role aims to deliver best-in-class repair solutions to customers, supporting the company's growth expectations.

Responsibilities

• Lead and motivate a team of technicians and service project managers to drive operational excellence to meet customer and company expectations
• Monitor KPIs to deliver expected targets and improve lead time, costs, and quality
• Drive initiatives to enhance customer satisfaction and loyalty by addressing customer feedback and implementing improvements based on insights
• Ensure effective coordination and communication between the Service Center and relevant departments
• Maximize the potential of the operational team through personal development of team members, ensuring skill levels across the team are sufficient to meet the operational needs of the department in a safe, flexible, and responsive manner
• Drive safety and continuous improvement of processes within the area of responsibility that impacts customer satisfaction and business excellence
• Create repeatable process flows within the Service Center

Requirements

• Bachelor’s degree in engineering or related field, or qualified by experience
• Demonstrated knowledge in the area of compressor technology
• Experience in the execution of Service projects in accordance with ISO 9001, 14001, 45001, and API Standards
• Fluent in English and German
• 5+ years of experience in leadership and in dealing with technically complex machines, preferably in the aftermarket and repair activities of rotating equipment
• Willingness to travel (up to 20%) to customers or other Service Centers / Sites
• Understand the wants and needs of customers in the aftermarket and deal with customer pressure in a professional manner
• Experience in administering business improvement initiatives and non-conformance management programs

Benefits

• Career growth and development opportunities within the organization
• Supportive work culture and a healthy work-life balance
• Flexible benefits and savings programs
• Rewarding vacation entitlement with the opportunity to buy and sell vacation
• Parental leave
• Contribute to social responsibility initiatives

Important Details

• Travel: up to 20%

About the Company

Siemens Energy's Transformation of Industry business area provides innovative, agile, and pivotal partnership for industrial companies seeking sustainable, reliable, and affordable energy supply. Their portfolio includes mission-critical rotating equipment, and electrical, automation, and digital offerings that optimize equipment and services. Siemens Energy's Compression Business offers a comprehensive portfolio of turbo and reciprocating compression solutions and services for oil and gas applications and other process industries. With over 92,000 dedicated employees across 90+ countries, Siemens Energy generates electricity for over 16% of the global community and uses its technology to help protect people and the environment. The global team is committed to making sustainable, reliable, and affordable energy a reality, upholding a 150-year legacy of innovation.