Head of Operations and Customer Success at Formula Health

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title Head of Operations and Customer Success

Salary Not Disclosed

Company Description Formula Health is an early-stage San Francisco startup building the prescribing and fulfillment infrastructure for clinics, enabling them to offer compounded therapeutics like GLP-1s and personalized supplements without the operational overhead.

Job Description Formula Health is the prescribing and fulfillment platform for clinics. As Head of Operations and Customer Success, you will own everything after a deal is signed, from clinic onboarding to ongoing support. You will triage operational issues, work with engineering to automate manual processes, and build a high-performing team as the company scales its clinic base.

Location San Francisco, USA

Why this role is remarkable

• Join a founding-level operations role with direct reporting to founders who previously scaled healthcare platforms like Juniper to over 100,000 patients.
• Help define the operational backbone of a platform serving high-growth sectors including medspas, longevity practices, and fertility clinics across the United States.
• Transition from a high-impact individual contributor to a leadership role as you hire and manage the team to scale from tens to hundreds of clinics.

What You Will Do

• Own the entire onboarding funnel, moving clinics from signature to steady prescribing volume while making the process repeatable and efficient.
• Triage and resolve day-to-day operational issues, including fulfillment delays and prescriber inquiries, then work with engineering to build product-led solutions.
• Drive long-term customer retention and expansion by building strong relationships with clinical partners and acting as their primary advocate within the company.

The ideal candidate

• Has at least 4 years of experience in customer success, implementation, or operations at a B2B software company, preferably in a builder role.
• Demonstrates high autonomy and detail-obsession, with the ability to manage complex logistics while maintaining a clear, empathetic communication style with clinical partners.
• Possesses the leadership potential to hire and manage a team, alongside a strong interest or experience in healthcare, pharmacy, or clinical operations.

Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

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