Head of Operations

About This Role

This senior leadership role requires a strong blend of operational management, commercial awareness, people leadership, and change management capability. The Head of Operations will lead all operational activities, ensuring the safe, efficient, and profitable delivery of field service engineering, maintenance, compliance, and services nationwide.

Responsibilities

• Lead and manage all operational delivery functions across the business, including a large field service operation
• Ensure consistent, high-quality service delivery across maintenance, compliance, installation, and construction activities
• Oversee budgeting, resource allocation, and cost management within the operations department
• Monitor and improve key performance indicators, including utilisation, productivity, response times, first-time fix rates, project delivery, and customer satisfaction
• Ensure compliance with industry regulations, safety standards, and company policies
• Lead, develop, and motivate operational teams across multiple locations
• Monitor performance metrics and provide regular reports to senior leadership
• Oversee workforce planning and resource allocation across field engineering and project teams

Requirements

• Senior operational leadership experience within engineering services, utilities, engineering infrastructure, industrial services, or a related technical environment
• Experience managing nationwide field-based engineering or technical service teams
• Expertise in resource allocation, budgeting, and cost management
• Knowledge of regulatory compliance and safety standards in manufacturing
• Excellent leadership and team development skills
• NEBOSH, IOSH, or equivalent health and safety qualification
• Degree or professional qualification in Engineering, Operations Management, Business Management, or a related discipline

Nice to have:

• Experience in petroleum, energy, or downstream infrastructure sectors

Benefits

• Car allowance
• Bonus
• Additional benefits

Important Details

• Application deadline: apply today

About the Company

This organisation operates within a specialist engineering and technical services business. The business provides nationwide installation, maintenance, compliance, and technical support services through a highly skilled field engineering network, supporting a growing portfolio of national customers and strategic partners.