Head of Insurance Proposition

About This Role

Leading the global vision and strategy for the company's insurance offerings is the core of this role, ensuring alignment with overall organizational goals. This position suits a professional with deep expertise in financial services, particularly in bancassurance and insurance product management, who can drive strategic priorities and enhance customer engagement.

Responsibilities

• Define and champion the global vision and strategy for Insurance Proposition, ensuring alignment with overall organizational goals
• Develop wealth insurance strategies and a business plan to support strategic priorities of the company
• Maintain a competitive wealth insurance offering and increase wealth insurance distribution revenue and penetration in collaboration with Wealth and Global Insurance teams, aligned to WPS strategy
• Manage to solve business problems and identify areas for improvement that would create a positive impact on customers and shareholders
• Responsible for maintaining Market Intelligence to understand market trends and competitor
• Work closely with respective global and local stakeholders to deepen customer engagement, relationship, and value, ensuring that the end-to-end customer journey is optimal with suitable products and services
• Work closely with Data & Analytics, Marketing & Customer Insights to identify effective upsell/cross-sell opportunities and develop appropriate wealth insurance propositions to grow revenue per customer
• Work with Premier & Wealth Distribution and Sales Performance & Effectiveness teams to support multi-channel distribution (manned/online/digital) as required and to optimize the distribution model and maximize productivity and business outcome via effective training program design
• Drive integration of wealth insurance sales journey into wider HSBC Retail Wealth eco-system and proposition, through collaboration with senior stakeholders across different lines of business and functions, particularly in the area of mobile Wealth and digitization of wealth journeys
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of bancassurance strategies and business performance
• Work with local markets and key stakeholders to align VSIP allocation to ensure effective use of budget and achieve synergies as much as possible
• Maintain effective governance and oversight for wealth insurance product development, FVE framework, and sales & distribution
• Monitor effectiveness of implementation of agreed business initiatives ensuring business objectives are being met

Requirements

• Deep understanding of sales and service strategies within the financial services industry, including bancassurance and insurance product management, as well as sales process optimization
• Ability to set clear strategic direction aligned with Markets, Propositions, Channels, and Functions, and experience working across Group, Region, and Market teams
• Broad understanding of Wealth and Premier banking, with in-depth knowledge of issues impacting the customer and marketing agenda, enabling effective communication with senior business leads
• Familiarity with culture, supervision, and conduct frameworks, and knowledge of the global external environment, including regulatory, political, competitors, and market factors
• Strong leadership, interpersonal, and communication skills with the ability to influence senior teams and interact at all levels of the organization
• Deep understanding of sales and marketing principles, familiarity with culture, supervision, and conduct frameworks, and experience in positively driving culture
• Strong numerical and analytical skills, with the ability to work independently, multi-task, filter information, and prioritize multiple demands
• Ability to navigate the matrix, drive integration opportunities, and effectively plan and manage projects

About the Company

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. They provide a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.