Morgan McKinley logo

Head of E-Commerce Operations & Digital Experience

Morgan McKinley

RemoteFull timeMid levelPosted today
Apply with JobAssist

About the role

Organizational Context & Mission

Our client is actively expanding across APAC markets, prioritize speed, continuous campaign execution, and bold commercial moves.

Looking for a dynamic growth leader and change agent, not an caretaker who prefers the comfort of a slow-moving enterprise setup.

Reporting to the Digital Director, you will spearhead the expansion of regional .com platforms. Lead four specialized pillars to transform on-site conversion, streamline product go-to-market workflows, and deliver continuous high-impact campaigns across these hyper-competitive markets.

Core Pillars & Key Responsibilities

  1. Growth Driver & Transformation Leader (Changer Mentality)
  • Lead a 20+ member regional unit across 4 Digital Pillars.

Commercial Campaign Engine: Proactively and strategically ideate and launch localized digital activations to capture high-velocity retail cycles across APAC;

  • Agile Process Architecture: Challenge traditional workflows, dismantle operational friction, and foster an agile, fail-fast culture capable of handling rapid campaign volume.
  1. Regional .com & APAC Market Scaling
  • Take ownership of performance and user experience across core .com, tailored to consumer behaviors, especially in Growing Markets.

  • Serve as the strong regional voice on Global Strategic Alignment.

  1. Go-to-Market Readiness & Digital Execution
  • Oversee the rapid deployment of product catalogues, localized promotional collateral, and regional merchandising updates with Localized Campaign Adaptation.
  1. Experience Optimization & Journey Architecture

Conversion Rate Elevation: Drive regional UI/UX standards, optimizing checkout flows, regional payment method integrations, and on-site navigation.

Experimentation & Insights: Implement structured A/B testing and usability frameworks to continuously refine the digital funnel using real-time consumer data.

Candidate Profile & Requirements

  • 10+ years in fast-paced Retail, Omnichannel, FMCG or Consumer Brands. Currently at Senior Manager/ Associate Director level. Track record in scale-up or mid-sized growth environments, rather than steady-state corporate environments.

  • Hands-on experience managing APAC .com platforms, localized digital ecosystems, and e-commerce campaigns (possess China, South Korea, and/or Japan market experience is a plus).

  • Experience managing sizeable cross-functional regional teams within a matrix organization.

  • Entrepreneurial Drive, a distinct "Driver & Changer" DNA—results-oriented, proactive, resilient, and passionate about building scalable frameworks in a high-growth environment.

  • Strong understanding of modern CMS/PIM tools, design tools (e.g., Figma) localized digital marketing channels, customer conversion tracking and asset management workflows.

  • Excellent in English. Capability in Mandarin, Korean, or Japanese is a plus.

Millions of jobs, with real people getting hired every day

20,000+
New jobs added daily
7,000,000+
Verified job listings
500,000+
Tailored applications submitted
FAQ

Questions, answered

Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.

Yes. This role at Morgan McKinley was screened before publishing – we confirmed the employer before listing it.

The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.

This position can be done from anywhere, with no in-office requirement.

Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.