Leading and growing the cross-sector Business Consulting practice is the core of this senior, hands-on consulting leadership role. You will be accountable for the quality and growth of the capability, its commercial performance, and the development of the team. A major priority is to strengthen the company's relevance in an AI-enabled market, positioning Business Consulting at the front of AI transformation.
Responsibilities
Own the Business Consulting growth agenda across sectors, partnering with Sector and Account leaders to identify, shape and convert strategic consulting and transformation opportunities
Build trusted relationships with C-suite and senior business leaders, using strong consulting judgment to diagnose business problems, frame outcomes and create demand
Originate and shape work across core Business Consulting pillars: Business Strategy & Advisory, Operating Model Design, Process Design, Adoption & Change Management, Value Realisation, and Technology & Digital Enablement
Lead AI-led business transformation conversations, including enterprise AI adoption, AI-native operating models, workforce and role redesign, process re-imagination, governance, adoption and benefits realisation
Lead strategic pursuits and proposals, ensuring the client problem, value proposition, delivery approach, commercials and differentiation are clear and compelling
Hold direct accountability for agreed Business Consulting sales, revenue and margin targets, with disciplined pipeline management, forecasting and commercial decision-making
Create consulting-led pull-through for wider NTT DATA services by connecting business outcomes to the right technology, data, AI, cloud and delivery capabilities
Maintain a personal chargeability target of approximately 75% through hands-on leadership of priority client engagements, senior advisory roles and executive sponsorship
Lead complex business transformation engagements from strategy through execution, particularly where operating model, process, organisation, technology and change need to come together
Bring practical expertise in AI-enabled transformation, including how AI changes decision rights, processes, roles, skills, controls, governance and ways of working
Provide executive oversight and quality assurance across key engagements, ensuring clear outcomes, strong consulting craft, effective governance and delivery to scope, margin and client expectations
Make value realisation explicit: establish baselines, benefits, adoption measures and executive-level reporting so clients can see whether transformation is delivering the intended operational and financial outcomes
Identify and convert opportunities to extend successful consulting work into broader transformation programmes and long-term client partnerships
Own the development and evolution of differentiated Business Consulting propositions, methodologies, assets and points of view across the six consulting pillars
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Establish a distinctive market position around AI-enabled business transformation, including AI adoption, AI-native target operating models, intelligent process redesign, workforce transformation and value realisation
Track client, market and technology trends and translate them into practical propositions and executive conversations
Leverage NTT DATA's global offerings, case studies, accelerators and specialists, adapting them for the UK&I market and integrating them into client propositions
Represent NTT DATA externally through client roundtables, events, publications and executive forums where this supports market credibility and growth
Lead, coach and develop the Business Consulting team, creating a high-performance culture with clear expectations for consulting quality, commercial contribution, collaboration and professional growth
Own workforce planning, utilisation, capability mix, succession and targeted hiring so the practice has the right capacity and skills against demand
Build practical AI capability across the team so consultants can credibly advise clients on AI-enabled operating change, not just technology implementation
Manage the practice with commercial discipline, including utilisation, chargeability, sales pipeline, revenue, margin, delivery quality, forecasting and individual performance
Work as one Consulting leadership team with Technology Consulting, sharing opportunities, combining capabilities and avoiding organisational boundaries in front of the client
Contribute actively to the wider Consulting leadership agenda, including proposition development, talent, operations, strategic priorities and cross-practice growth
Be a visible player-coach: personally shape, sell and deliver work while leading the practice, rather than operating primarily as an internal management role
Build and maintain a qualified consulting sales pipeline and take ownership from early client conversation through deal shaping, commercial agreement, mobilisation and delivery
Work closely with Sales/Account Directors, Sector leaders and Technology Consulting to structure integrated solutions and present them back to clients with a clear business case and outcome narrative
Use data and operating metrics to make decisions quickly on pipeline, hiring, deployment, pricing and performance, protecting both growth and margin
Requirements
Significant leadership experience in a recognised business, management or transformation consulting environment, with evidence of operating at senior practice, capability or portfolio level
Deep Business Consulting expertise across strategy, target operating model, process redesign, organisation and workforce, adoption and change, and benefits/value realisation
Strong practical experience of AI-enabled business transformation, including enterprise AI adoption and the implications of AI for operating models, processes, roles, governance, skills and change
A proven track record of originating, shaping, selling and delivering complex consulting engagements with C-suite and senior business stakeholders
Demonstrated commercial ownership, including accountability for consulting sales, revenue, margin, pipeline, pricing and utilisation/chargeability
The credibility and energy to sustain approximately 75% personal chargeability while also leading sales, people, proposition and practice priorities
Experience leading multi-disciplinary transformation work and connecting business consulting to technology, data and AI delivery without losing the focus on business outcomes
Proven experience building and developing consulting teams, including coaching senior consultants, managing performance, planning capability and hiring selectively against growth needs
Strong executive communication, facilitation and negotiation skills, with the ability to simplify complex issues, challenge constructively and create confidence with senior clients
Entrepreneurial judgement, pace and pragmatism: able to move from ambiguous client problem to proposition, sale and delivery, while maintaining consulting quality and commercial discipline
Degree-level qualification or equivalent professional experience
Nice to have:
Relevant consulting, transformation, change, programme or AI qualifications
Benefits
Range of tailored benefits that support physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options
Important Details
Work format: Hybrid variable - London or Birmingham
About the Company
NTT is an agile, innovative and extremely people-focused company, feeling like a start-up but with serious backing and a reputation for exceptional end-to-end solutions. It is one of the largest IT Service Providers, present in more than 50 countries. NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for its business, people and community. As a $30+ billion business and technology services, AI and digital infrastructure leader, NTT DATA co-innovates solutions with clients and partners globally for business and societal impact, serving 75% of the Fortune Global 100 with experts in over 70 countries. It is proudly a Global Top Employer and part of NTT Group, which invests over $3 billion annually in R&D.
Headquarters
King William Street, London, EC4N 7, United Kingdom
