About the role
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We’re seeking a Hardware Technician to manage and maintain our teleoperation hardware systems, including VR/AR headsets, teleoperation equipment, and laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need.
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You’ll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our teleoperation infrastructure.
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Set up, configure, and maintain VR/AR headsets and teleoperation equipment.
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Install, image, and configure laptops and workstations for the Pilot team.
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Troubleshoot hardware and network connectivity, performance, and calibration issues.
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Perform routine maintenance and calibration on teleoperation systems.
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Configure and manage network infrastructure, including switches, access points, and routers.
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Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect teleoperation sessions.
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Create and maintain documentation, setup guides, and troubleshooting procedures.
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Familiarity with basic electronics, cable management, and equipment calibration.
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Experience with laptop/PC imaging, configuration, and deployment.
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Strong troubleshooting skills for hardware, connectivity, and system configuration issues.
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Excellent documentation and communication skills.
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2+ years of experience in hardware support, IT technician, or similar technical role.
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Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues).
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Ability to lift equipment up to 30 lbs and work in a lab environment.
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Hands-on experience with VR/AR headset setup and maintenance.
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Detail-oriented with strong organizational skills.
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Experience in robotics, manufacturing, or automation environments.
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Background in motion capture or VR/AR gaming systems.
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Familiarity with ROS (Robot Operating System) or robotics platforms.
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Basic scripting skills (Python, Bash).
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Associate degree or certification in electronics, IT, or related field.
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