About the role
JOB OPENING HARDWARE & DESKTOP SUPPORT ENGINEER
Location: Surat, Gujarat
Experience: 1–3 Years
Employment Type: Full-Time
Qualification: Diploma / Bachelor’s Degree in IT, Computer Science or related field
Job Summary
We are seeking a proactive Hardware & Desktop Support Engineer to provide technical support for desktops, laptops, printers, IP phones, and end-user devices. The ideal candidate should have excellent troubleshooting skills and be capable of supporting users in a fast-paced enterprise environment.
Key Responsibilities
- Install, configure, and troubleshoot Windows desktops and laptops
- Provide L1/L2 support for end users
- Diagnose and repair hardware issue
- Install and configure printers, scanners, and peripheral device
- Install operating systems, drivers, and software applications
- Configure Microsoft Outlook and Microsoft Office
- Support Active Directory user management
- Troubleshoot network connectivity and Wi-Fi issues
- Support IP phones and video conferencing systems
- Perform hardware upgrades and preventive maintenance
- Maintain IT asset inventory and documentation
- Coordinate with vendors for warranty and hardware replacements
- Support antivirus, endpoint security, and patch management
- Handle user tickets within SLA
Required Skills
- Windows 10/11 installation and troubleshooting
- Microsoft Office and Outlook support
- Active Directory basics
- Basic networking concepts – IP, DNS, DHCP
- Printer troubleshooting
- Hardware assembly and diagnostics
- Remote support tools
- Good communication and customer service skills
Preferred Qualifications
- Diploma/Bachelor’s Degree in IT, Computer Science, or related field
- CompTIA A+ certification preferred
- Microsoft certification is an advantage
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