Gym Manager

About This Role

Managing the overall operations of a gym, including staff, payroll, and sales efforts, is the core of this role. This position suits an outgoing, self-motivated, and reliable individual with a passion for fitness who can help members achieve their wellness goals.

Responsibilities

• Manage staff
• Schedule staff
• Manage payroll
• Uphold all company policies and procedures
• Direct sales efforts to grow memberships
• Manage overall gym operations
• Greet customers and potential customers as they enter the club
• Give tours of the club and explain the benefits of joining Workout Anytime
• Call prospect members, current members, and previous members
• Sell/upsell gym memberships
• Perform all basic transactions including enrolling new members, updating member billing info, etc.
• Keep the gym clean for all members
• Build relationships with members by providing excellent customer service
• Consistently look for opportunities to gain new members
• Build a network of contacts through prospecting and referrals
• Generate at least 50% of club tours necessary to achieve new member enrollment goals through member referrals, marketing, and community outreach
• Convert at least 70% of incoming telephone inquiries to appointments for club tours
• Enroll at least 80% of all touring prospects
• Schedule at least 60% of all new members for a Complimentary Success Session with appropriate Fitness Department staff
• Ensure all prospect/guest information is entered into the club management software system and complete all required tracking forms and processes
• Ensure the club is maintained immaculately
• Oversee the retention strategy and systems

Requirements

• Ability to consistently generate new club memberships by contacting leads generated through marketing activities, generating referral leads from the current membership base, and engaging club tours for walk-ins
• Ability to quickly identify potential members’ needs and use solution-selling techniques to build value in club amenities and services to the member and close the sale
• Ability to thrive in a competitive sales position while maintaining a cohesive team environment
• Ability to meet challenging monthly quotas and demonstrate production excellence within 30 days of starting
• Ability to work in a fast-paced environment and handle and prioritize multiple tasks and demands, including club cleanliness
• Ability to train others to excel in membership sales and referrals

Benefits