About This Role
Managing a climbing gym at the flagship Jacksonville location is the core of this role for an experienced manager with strong leadership and communication skills. The position suits a candidate who prioritizes people, climbing culture, and getting outside, and who is highly self-motivated.
Responsibilities
- Maintain high safety standards, assuring all essential equipment is checked monthly per manufacturer recommendations
- Continually communicate safety standards and protocols to the crew
- Maintain a high level of cleanliness inside and outside the gym
- Train and monitor the crew to assure the highest level of customer service
- Communicate with the Head Routesetter on setting needs based on member/guest feedback and interactions
- Create a welcoming environment
- Host events that promote real connections with people
- Keep expenses as low as possible while maintaining the standards of the gym
- Train your crew on tactful sales techniques
- Be extremely mindful of waivers, employee conduct, and potential hazards inside and outside of the property
Requirements
- 3+ years of management experience, ideally in fitness, recreation, hospitality, or membership-based industries
- Strong leadership and communication skills with the ability to inspire and influence a team of young people
- Passion for community, fitness, and experiential business operations
- Previous management experience, preferably overseeing teams of 10+ employees
- Demonstrated experience with sales, membership growth, customer retention, or other revenue-generating initiatives
- Strong interpersonal, customer service, and communication skills
- Comfortable speaking publicly to groups of members, guests, and prospective customers
- Strong organizational and self-management skills with the ability to manage multiple priorities
- Confident and comfortable both giving and receiving constructive feedback
- Able to stand and move around the facility for extended periods of time
- Willingness to work hands-on and contribute wherever needed
Benefits
About the Company
Stone Climbing is a climber/operator-owned gym that prioritizes people, climbing culture, and getting outside. Their core values are Excellence, Integrity, and Fellowship.
