About This Role
Directing all aspects of a fitness center's daily operations is the core purpose of this management role. It suits an experienced and target-oriented professional with a strong background in gym operations, team leadership, and membership sales.
Responsibilities
- Manage the complete day-to-day operations of the gym
- Lead and manage fitness trainers, sales executives, front-desk staff, and support teams
- Drive new membership sales, renewals, upgrades, and customer retention
- Achieve monthly membership and revenue targets
- Manage and motivate the team to improve productivity and sales performance
- Handle customer queries, feedback, complaints, and escalations
- Develop strategies to increase membership and revenue
- Monitor daily sales, membership, attendance, and revenue reports
- Ensure excellent customer service and member experience
- Manage staff schedules, attendance, and performance
- Ensure proper maintenance, cleanliness, safety, and presentation of the gym
- Monitor equipment and coordinate maintenance when required
- Prepare regular MIS and performance reports for management
- Build strong relationships with existing members and generate referrals
- Ensure compliance with company policies and operational standards
Requirements
- 5 years of professional experience, preferably in gym/fitness center management
- Previous experience as a Gym Manager, Fitness Center Manager, Club Manager, or Fitness Operations Manager is preferred
- Strong knowledge of gym operations and membership management
- Proven experience handling sales/revenue targets and team management
- Excellent leadership and communication skills
- Strong customer-service and problem-solving abilities
- Target-driven and commercially focused
- Basic knowledge of MS Excel, MIS, and reporting
- Bachelor's degree in Management, Hospitality, Sports/Fitness Management, or a related field is preferred
Preferred Candidate Profile:
- Gym/Fitness Center Management
- Membership Sales & Retention
- Team Leadership
- Revenue & Target Management
- Customer Relationship Management
- Fitness Center Operations
Preference:
- Candidates who have managed both gym operations and membership/sales targets
Benefits
- Compensation based on experience, current CTC, and relevant industry exposure
Important Details