About This Role
Leading the team, driving business performance, and ensuring smooth daily operations are the core responsibilities of the Gym Manager. This role suits a results-driven individual passionate about the fitness industry and training culture.
Responsibilities
- Drive overall gym revenue across all departments including Membership, Personal Training (PT), Physiotherapy, Supplements, Fuel Bar, and Recovery services
- Set and achieve monthly revenue targets
- Monitor daily sales performance and revenue dashboards
- Improve average revenue per member (ARPU) through effective up-selling strategies
- Identify underperforming areas and implement improvement plans
- Lead and manage front-line staff including Sales Representatives, PT team coordination, Physio coordination, and front desk staff
- Ensure proper lead tracking and follow-up discipline
- Monitor sales conversion rates and response time standards
- Conduct weekly sales performance reviews
- Train staff on sales scripts and up-selling techniques
- Maintain a high standard of gym cleanliness and facility maintenance
- Ensure prompt resolution of customer complaints
- Monitor member satisfaction and retention
- Drive positive Google reviews and community reputation
- Ensure daily operations run smoothly and efficiently
- Enforce SOP compliance across all departments
- Monitor staff attendance, punctuality, and operational discipline
- Manage booking systems and scheduling flow
- Ensure sufficient stock availability for supplements and related products
- Continuously improve operational systems to support future expansion
- Monitor operational costs and expenses
- Control stock loss and prevent revenue leakage
- Maintain pricing discipline and healthy margins
- Prepare and review monthly sales reports and P&L performance
Requirements
- Minimum 2–3 years experience in gym management, fitness sales, or operations leadership
- Strong leadership and team management skills
- Business-minded and results-driven
- Strong communication and problem-solving skills
- Passion for the fitness industry and training culture
- Comfortable working with performance targets and KPIs
Benefits
- Performance bonus
- Profit share
- Opportunity to lead a flagship fitness facility
- Career growth opportunities as the brand expands
- Dynamic and performance-driven working environment
