About This Role
This management position is for an experienced, motivated, and commercially minded individual to take overall responsibility for the day-to-day operation and performance of a 10,000 sq ft fitness facility. It suits someone who enjoys working with people, leading a team, and creating an outstanding member experience, while also having the commercial focus to drive membership growth, retention, and revenue. The successful candidate will play a key role in the continued growth and development of the gym, taking ownership of operational standards, team performance, member satisfaction, and key business targets.
Responsibilities
- Lead, motivate, and develop the gym team to deliver consistently high standards
- Manage staff rotas, attendance, performance, and day-to-day responsibilities
- Set clear expectations and ensure team members are accountable for their roles
- Recruit, train, and onboard new team members where required
- Conduct regular team meetings, coaching, and performance reviews
- Create a positive, professional, and energetic working environment
- Take responsibility for membership sales and overall membership growth
- Drive lead generation, tours, enquiries, follow-ups, and conversions
- Develop strategies to improve member retention and reduce cancellations
- Monitor membership numbers, sales performance, and key KPIs
- Identify opportunities to increase revenue through additional services and products
- Ensure prospective members receive an excellent experience from their first enquiry through to joining
- Ensure the gym consistently provides a welcoming, clean, safe, and professional environment
- Build strong relationships with members and understand their needs
- Deal confidently and professionally with member feedback, complaints, and difficult situations
- Encourage a strong community atmosphere within the gym
- Ensure staff are visible, approachable, and engaged with members
- Take overall responsibility for the smooth day-to-day running of the facility
- Maintain high standards of cleanliness, presentation, equipment, and facilities
- Ensure all operational procedures are followed consistently
- Monitor gym equipment and coordinate maintenance and repairs when required
- Manage opening and closing procedures and ensure appropriate staffing levels
- Maintain accurate records and ensure company policies and procedures are followed
- Ensure the facility operates in accordance with health and safety requirements
- Maintain appropriate safety procedures and ensure staff understand their responsibilities
- Carry out and monitor relevant checks and report issues promptly