About This Role
Managing the gym at Soho Health Club, this role involves creating an exceptional member experience while championing health, fitness, and wellbeing. You will oversee daily operations, lead a high-performing team, ensure safety and cleanliness, drive member engagement, and contribute to financial and strategic goals.
Responsibilities
- Build and lead a best-in-class fitness team, including trainers, instructors, and gym staff
- Manage recruitment, onboarding, performance reviews, training, and development
- Promote high team morale and retention through motivation, coaching, and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
- Oversee scheduling of classes, personal training sessions, and gym floor support
- Maintain gym presentation and ensure all equipment is clean, functional, and safe
- Monitor member feedback and usage data to enhance gym programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with the Wellness, Spa, and F&B teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club's ethos and goals
- Support the delivery of budgeted targets, KPIs, and revenue opportunities
- Achieve KPIs for class programming and PT sales
- Ensure staffing, scheduling, and resources are optimized to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyze member usage, sales data, and feedback to inform business decisions
- Track and report on member engagement, trainer productivity, and class occupancy
- Maintain a high level of safety, cleanliness, and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced, and compliant with health and safety regulations
- Uphold all health and safety procedures including risk assessments and incident reporting
- Ensure gym staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops, or wellness activations to build community within the Health Club
