About This Role
Leading the team and overseeing daily operations at a private women's strength training facility is the core of this management role. The manager will deliver an excellent member experience, support membership growth, and take ownership of daily operations and team accountability, working closely with the owners. This position suits an experienced, proactive fitness professional who takes initiative and follows through without constant supervision.
Responsibilities
- Lead and support coaches, communicate expectations, and address attendance, professionalism, and performance concerns
- Train new staff and provide ongoing coaching and constructive feedback
- Coordinate staff schedules, respond to call-outs, and arrange coverage
- Oversee workout quality, timely session starts, coach engagement, and support for members of all fitness levels
- Coach strength training sessions and assist with coverage when needed
- Welcome trial guests, confirm appointments, follow up with no-shows, and support membership sales
- Resolve member questions and concerns professionally and follow through on commitments
- Follow up with inactive members and identify opportunities to improve retention
- Maintain facility standards by overseeing cleanliness, supplies, equipment condition, and opening and closing procedures
- Coordinate staff content creation and support social media plans
- Track and report trial bookings, attendance, memberships sold, cancellations, and operational concerns
- Identify opportunities for improvement and bring practical solutions to the owners
Requirements
- Minimum of 1 year of hands-on experience coaching strength training or working as a personal trainer
- Previous leadership or supervisory experience
- Ability to teach proper exercise technique and modify workouts for different fitness levels
- Demonstrated initiative, sound judgment, and the ability to prioritize tasks and solve problems independently
- Strong organization, time management, and follow-through
- Confidence giving constructive feedback and holding staff accountable
- Strong communication and customer service skills
- Comfortable discussing memberships and following up with prospective members
- Availability for the mixed schedule listed below
Nice to have:
- Experience managing a gym or fitness studio
- Experience with membership sales, lead follow-up, and member retention
- Personal training certification and current CPR/AED certification
- Familiarity with scheduling systems, membership software, and social media content creation