About the role
Role Overview The Repair Tech (Guitar) is responsible for servicing and repairing customer-owned instruments, ensuring high-quality craftsmanship and excellent customer experience. They assist with store inventory maintenance, complete warranty repairs, and perform general maintenance as needed. The role emphasizes a strong customer focus, initiative, and effective communication, including training others when necessary. The technician interacts directly with customers, providing knowledgeable support, and resolving service issues to foster customer satisfaction.
Qualifications & Skills
- Skilled understanding of guitar repair techniques
- Foundational product knowledge of relevant guitar products (preferred)
- Strong customer service skills, approachable and genuine
- Ability to identify opportunities, learn quickly, and take proactive action
- Effective training and communication abilities
Key Duties
- Service and repair customer instruments
- Assist in maintaining store inventory
- Perform warranty repairs
- Engage positively with customers to enhance their experience
- Handle additional assigned tasks as needed
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Questions, answered
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