Guest Service Supervisor

About This Role

The Guest Service Supervisor is responsible for achieving store objectives by overseeing staff and organizing and monitoring work processes as directed by management. This role involves coaching employees, ensuring excellent guest service, and maintaining store operations.

Responsibilities

• Supervise employees to ensure they perform all job duties implemented by management
• Coach employees by providing constructive feedback to help them perform tasks
• Greet guests and provide an enjoyable shopping experience
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices
• Operate the point of sale according to corporate standards; maintain proper cash levels (including for supervised employees)
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensure the 24/7 execution of all guest service programs and processes
• Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
• Always replenish products to ensure in-stock conditions
• Address inquiries and complaints from guests
• Check in external and internal vendors per established guidelines

Requirements

• Must be available to work flexible hours that may include days, nights, weekends, and/or holidays
• Must be efficient and organized
• Must be at least 18 years of age
• Ability to freely access all areas of the store, including selling floor, stock area, and register area
• Ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs. during a shift
• Ability to work in intermittent temperatures (i.e., cooler, outside, etc.)
• Must have reliable transportation
• High School Diploma or equivalent

Benefits

• Competitive salaries and opportunities for growth
• Talent Development Team creating trainings for growth and job development
• Medical, Dental, Vision, and Life Insurance
• Additional wellness support
• 401k with a match component
• Tuition reimbursement (offered after 6 months of service)

Important Details

• Schedule: flexible hours that may include days, nights, weekends, and/or holidays

About the Company

Global Partners is a Fortune 500 company with over 90 years of experience, fueling communities responsibly and sustainably. They believe in taking care of their customers, guests, communities, and each other.