About This Role
Working the late evening and early morning hours, the Guest Service Representative and Night Auditor provides excellent guest service and manages front office operations. This role acts as Manager on Duty, responds to guest requests, and maintains communication with management staff.
Responsibilities
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
- Promote and sell services and amenities of the hotel
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
- Be aware of potential sales leads and contacts through guest interaction and report information to the appropriate individual
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
- Check all credit cards for validity before the end of the shift
- Learn and utilize PMS
- Ensure all cash, check and miscellaneous departments are in balance at shift's end
- Help maintain a clean and professional lobby and dining area, including dusting, vacuuming, and cleaning tables
- Have a thorough working knowledge of emergency procedures
- Practice safety standards at all times and be alert to hazardous conditions; report or correct any hazardous conditions immediately
- Report any unusual occurrences or requests to the manager
- Maintain stock and cleanliness of the Market area if applicable
- Maintain certification from a responsible vendor training if alcohol is served
- Be flexible in regard to work schedule
- Where applicable, follow approved laundry procedures and ensure understanding of operation of washers and dryers; assist with folding linen according to proper standards
- Assist in other departments such as laundry, housekeeping or food and beverage
Requirements
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
- Must be able to stand for eight hours, bend, stretch, reach
- Must be able to see and hear
- Must be able to communicate with other associates and/or guests
Benefits
- Quarterly bonus program
- Paid time off (PTO and holidays)
- 401k with Employer Match
- Option to be paid daily with DailyPay
- Hotel discounts
Important Details
- Schedule: overnight shifts, including weekends
