Guest Service Representative

About This Role

Joining the team as a Guest Service Representative means being at the forefront of guest interaction, focusing on personal recognition and ensuring a welcoming experience from arrival to departure. This role is ideal for a service-oriented individual who is passionate about hospitality and dedicated to prioritizing the needs of guests.

Responsibilities

• Greet guests as they arrive, focusing on personal recognition
• Review arrival lists daily and assist in preparing and assembling welcome amenities
• Escort VIPs to rooms and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Be responsible for the issued bank; count the bank at the beginning and end of the shift
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management
• Keep the front desk area clean and organized
• Assist with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow a checklist when going through check-in or check-out with guests
• Always retrieve necessary identification documents and form of payment upon arrival
• Attend promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

Requirements

• Minimum of one (1) year in Front Desk Operations
• Available Fridays, Saturdays, and Sundays for the first or second shift
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education
• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members

Benefits

• Work Today, Get Paid Today, with Daily Pay
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

Application Process

• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment

About the Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. It is a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries. Its portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique, and lifestyle properties and restaurants.