Guest Service Representative

About This Role

The Guest Service Representative ensures guests feel at home, whether they are tired from travel or excited for vacation. This role involves efficiently checking guests in and out, providing information, and maintaining a welcoming lobby. Guests will appreciate the warm welcome and efficient service.

Responsibilities

• Organize, confirm, and process guest check-ins/check-outs and adapt to changes
• Secure payments by verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local points of interest
• Generate daily reports and review all information to communicate to the next shift's staff
• Complete cashier and closing reports, and accurately count cash at the end of each shift
• Accept and record guest wake-up calls and inform the correct department
• Communicate emergencies, lost items, or theft cases to appropriate authorities or security personnel
• Maintain contingency lists for emergencies and communicate necessary messages

Requirements

• Friendly and people-oriented demeanor
• Team-first attitude
• Attention to small details
• Ability to comply with quality assurance standards and expectations
• May be required to stand, sit, or walk for extended periods
• Move, lift, carry, push, pull, and place objects weighing less than 10 pounds (4.5 kg) or its equivalent without assistance
• Perform other reasonable work tasks requested by supervisors

Benefits

• Teammates with a spirit of teamwork
• Motivating leadership
• Support for a life of well-being and happiness
• Opportunities to serve and give back to the community
• Discounts for hotel rooms, gift shop items, food, and beverages
• Recognition programs

Important Details

• Schedule: Full Time

About the Company

Marriott International is a global leader in the travel industry, committed to providing equal opportunities and fostering an environment where the diverse backgrounds of its associates are valued and celebrated. Marriott Hotels aims to enhance the art of hospitality, innovating while maintaining familiar comfort worldwide. JW Marriott, part of Marriott International's luxury portfolio, consists of over 100 hotels globally and prioritizes employee happiness, offering an unparalleled work experience focused on holistic well-being.