About This Role
Working as a Guest Service Representative involves managing front-desk activities, responding to guest needs, processing reservations and payments, and using effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned, contributing to a welcoming and memorable experience for every guest.
Responsibilities
- Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible
- Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation
- Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area
- Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions
- Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift
- Promote hotel services, amenities, future reservations, and available room options
- Identify potential sales opportunities and share leads with the appropriate team member
- Resolve guest concerns professionally and document service-recovery efforts
- Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts
- Maintain a clean, organized lobby, market, dining, and front-desk area
- Follow all guest-privacy, safety, security, cash-handling, and emergency procedures
- Assist housekeeping, laundry, food and beverage, or other departments when operational needs require
Requirements
- Previous customer service, sales, reservations, or guest-relations experience preferred
- High school diploma or equivalent preferred
- Strong communication, problem-solving, conflict-resolution, and computer skills
- Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally
- Ability to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds, with or without reasonable accommodation
Benefits
- Quarterly bonus program
- Paid time off (PTO and holidays)
- 401k with Employer Match
- Option to be paid daily with DailyPay
- Hotel discounts
Important Details
- Schedule: varied shifts, including evenings, weekends, and holidays
About the Company
LBA Hospitality is hiring for the upcoming Homewood Suites Winston Salem, which is set to open in December with work starting in mid-November.
