Guest Service Agent

Hampton Inn Marquette Waterfront is looking to add amazing people to its award-winning team! If interested in joining, please stop by our hotel to fill out an application. Please include a work history or a resume.

Our Front Desk Night Auditors represent the first point of contact with guests. They are responsible for providing a great guest experience for guests during the overnight hours (11pm-7am) and balancing financial reports from the previous day's activities. Previous desk & customer service experience are recommended but not required. We will train you with the tools needed to succeed. Problem solving skills are highly recommended.

What do we offer?

• Travel discounts for you, your family, and friends through our ‘Go Hilton’ program.
• Benefits available for full-time employees.
• A flexible work schedule.
• Full-time opportunities.

What will I be doing?

• Greet and register guests.
• Check guests out of the hotel.
• Resolve guest challenges throughout their stay in the hotel.
• Upgrade guests, and promote hotel services and amenities.
• Completes the registration process, code electronic keys, and make the appropriate selection of rooms based on guest needs.
• Promote and administer Hilton Marketing Programs for arriving guests.
• Ensure guests know the location of the room.
• Provide welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensure statements are correct upon guest check-out.
• Ensure reports are ran, correct and sent to the appropriate people.
• Other duties as assigned.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Starting pay is based on experience with the opportunity to go up over time for fully qualified individuals. Applicants must be able to pass a background check. Benefits available for full-time employees; a waiting period may apply. Please apply in person with a job history or resume at our hotel.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person