About This Role
Greeting, registering, and servicing guests in a friendly and courteous manner is the core of this Guest Service Agent role, ensuring overall guest satisfaction according to hotel/brand and sustainability standards. This position suits an individual with a focus on customer service and guest needs.
Responsibilities
- Immediately greet guests and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages, using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
- Perform bookkeeping activities, such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Requirements
- High School diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Benefits
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Important Details
- Schedule: varies and may include working on holidays, weekends and alternate shifts
- Physical requirements: standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching
About the Company
HHM Hotels is an equal-opportunity employer.
