About This Role
Providing excellent service to guests from arrival to departure is the core of this Guest Service Agent role, ensuring they have a memorable experience. This position involves managing check-ins and check-outs, addressing guest concerns, and preparing for VIP and loyalty members.
Responsibilities
- Provide effective, efficient service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
- Keep front desk stocked, organized, tidied, and sanitized
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Perform other responsibilities connected with Front Office as required
Requirements
- Previous front desk/reception experience a strong asset
- Effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
- Legally eligible to work in Canada
Benefits
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year), for full-time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities
Important Details
- Physical Aspects: Constant standing and walking throughout shift; frequent lifting and carrying up to 30 lbs; occasional kneeling, pushing, pulling, lifting; occasional ascending or descending ladders, stairs, and ramps
About the Company
Accor is a worldwide leader in hospitality, offering a variety of brands and job opportunities.
